Last updated: April 30, 2025
Please note that our mentorship programs are subject to the following terms of service:
- Clients must have a valid form of payment on file, to be charged after services are rendered; failure to pay for services rendered within two weeks of service may result in a cessation of future services until the balance is paid in full.
- A minimum of 24 hours' notice is required for any scheduled lesson cancellations or changes; otherwise, the full session may be charged. Please contact your mentor directly whenever you need to cancel or reschedule a lesson.
- For in-person sessions, an adult must be present and accessible, and the tutoring must take place in a public space or common area within the home.
- For online sessions, we ask that students please be seated at a table or desk in an environment free from distractions. Appropriate dress is required, and, for privacy reasons, other minors who are not being tutored should not be on camera.
- If your student contracts a contagious illness, please cancel or reschedule to online any scheduled in-person lessons.
- It is the responsibility of the student to complete all assigned homework prior to the next scheduled lesson.
- ESM makes tutoring assignments based solely on the best mentor match available, regardless of race, gender identity, or status in any other protected classes.
For Test Preparation Programs
- Whenever possible, we ask students to complete a practice diagnostic test or have a recent (within 4 months) official test score on file before tutoring begins.
- We strongly recommend that test prep students take advantage of our helpful practice tests throughout the entirety of their program.
- ESM is not able to register any student for official tests. For SAT and ACT programs, please visit the College Board website to register for the official SAT and the ACT website to register for the official ACT.
- Score improvement: ESM calculates score improvement as the change in scores between the last test (official or practice) taken prior to the start of tutoring, and the official test taken within one month after the last tutoring session.
For Academic Programs
- It is the client’s responsibility to provide access to all relevant curricula (assignments, syllabi, or notes) prior to the start of Academic Mentorship and update the mentor with the necessary new materials before the start of each session. Academic Mentorship is most successful when mentors are able to utilize the same curricula a student is using in class and prepare for sessions ahead of time. In the event that access to curricula requires the purchase of physical materials or digital resources, we may ask the client to reimburse ESM for those costs.
